Golden Strands

Thank you for choosing Golden Strands. Please read this policy before completing your booking.

1. How booking works

Submitting a booking online is a request, not a guaranteed appointment. After you book, our team will contact you by phone, email, or WhatsApp to confirm your date, time, and service details.

Your appointment is confirmed only once you receive confirmation from us.

2. What we need from you

- Your full name and a valid phone number or email address

- The service(s) you would like

- Your preferred appointment date and time

- Any special requests in the notes section (optional)

- Reference photos, if helpful (optional)

Please double-check your contact details and selected services before submitting.

3. Appointment times

Available dates and times shown online are based on our current schedule. We may suggest an alternative time if your selected slot is unavailable.

Please arrive on time. If you are running late, contact us as soon as possible. Arrivals more than 15 minutes late may need to be rescheduled, depending on availability.

4. Payment

Depending on the option shown at checkout:

- Pay now: Full payment is collected online via Paystack or Stripe at the time of booking.

- Pay at appointment: No payment is required online. Payment is due at your appointment by cash or Mobile Money, unless otherwise agreed.

Final pricing may vary if your service needs change after consultation. Any price changes will be communicated and agreed with you before work begins.

5. Cancellations and rescheduling

- Please notify us at least 24 hours in advance if you need to cancel or reschedule.

- Cancellations made with less than 24 hours’ notice, or no-shows, may forfeit any prepaid amount or be charged a cancellation fee where applicable.

- We may cancel or reschedule appointments due to unforeseen circumstances. If you have already paid online, we will offer a reschedule or refund as appropriate.

6. Home service bookings

For home braiding or other home services, please include your location and any access details in the notes section. Travel fees, if applicable, will be confirmed before your appointment is finalized.

7. Reference photos and consultation

Photos you upload help us understand your desired look. They are used only to prepare for your appointment and are handled in line with our privacy policy.

Some services may require a brief consultation before or during your appointment to confirm style, hair requirements, and final pricing.

8. Contact us

To change or cancel a booking, contact us as soon as possible:

Phone/WhatsApp: +233 27 648 8449

Email: goldenstrandsgh@gmail.com

Location: Changes Beauty Lounge, Abelemkpe, Accra, Ghana

By completing your booking, you agree to this policy.